Resort Specific Solutions to an
Array of Your Unique Needs

Services

Getaways Resort Management™ is a full-service shared vacation ownership and club resort management firm. Getaways partners and builds strategic alliances with its client's Board of Directors and tailors resort management services to meet the needs of properties and clubs. Getaways is committed to providing its Board members, owners and guests with exceptional service that exceeds the norm.  

Fractional/Shared Ownership Resort Management Services

  • Operational resort management services including check-in and check-out, housekeeping, maintenance, landscaping and human resources.
  • Reservations call center for both owner/ member services and transient guest reservations.
  • Group and convention sales and marketing.
  • Owner, Board and guest communications.
  • Administration services and ensured compliance with Association’s governing documents.
  • Financial services including accounting functions, budget preparations, financial reporting, cash management, assessment fee billing and collections.
  • Advanced technology and online owner accounts.

Resort Management Services for Associations

  • Financial services including accounting functions, budget preparations, financial reporting, cash management, billing and collections.
  • Transient rental management and marketing.
  • Daily operations management and employee administration services.
  • Owner services and communications
  • Property maintenance.
  • Advanced technology and online owner accounts.

Value Added Services

Website Hosting and Development
  • Secure and Reliable - 99% up time web hosting
  • Professional Design and implementation
  • In-house technical and development staff
Personalized Owner Portal
  • Custom branded Property Owners Portal Access to account and association data 24/7
  • Credit Card and ACH payments accepted online
  • Online reference library for Governing Documents
Inventory Solutions
  • Vacation Rental Program, intrim solution to HOA owned inventory
  • Licensed Broker, assiting in generating new Owners
  • Collections are a daily part of our administrative tasks
Vacation Opportunities
  • Complimentary access to GetAways' exchange club
  • Discount Bonus Time and Rental reservations at resorts world-wide
  • Exclusive access to third-party inventory in addition to GetAways' extensive selection
Management Systems and Procedures
  • State of the art Property Management System to streamline Resort Operations
  • Standard Operating Procedures for all team members
  • Internal and External staff training program
Resort Marketing and Strategic Planning
  • Global Distribution Channels, online live reservations
  • Competitive Marketing Analysis utilizing Yield and Revenue Management
  • Website Search Engine Optimization (SEO)

Game Changing Solutions™

Game Changer #1

For more than two decades GetAways and its affiliates have solved HOA dues delinquency for timeshare resorts nationwide through the re-sale of non-performing HOA intervals. In each case, the results have been the ongoing timely payment of the full HOA dues, increased vacation travelers, budgeted capital improvement projects and an increase in the resorts performance and ratings within the industry. Here are the case summaries from some of our resort relationships.

  • Since 2005, facilitated the re-sale of over 2,900 non-performing HOA intervals
  • Generated over $11,000,000 in previously defaulted dues
  • Annually provides over $1,500,000 in timely fully paid dues
  • Resort consistently operates near 0% delinquency rates
  • Today, reserves are fully funded and all 270 units, common areas and amenities have been renovated
  • Since 2008, facilitated the re-sale of over 1,000 non-performing HOA intervals
  • Generated over $3,000,000 in previously defaulted dues
  • Annually provides over $600,000 in timely fully paid dues
  • Resort consistently operates near 0% delinquency rates
  • Today, reserves are fully funded and all units, common areas and amenities have been renovated
Game Changer #2

Providing No Cost deed recovery programs to ensure that the active recovery of long-term defaulted inventory becomes a routine practice of an Association’s inventory control efforts. For GetAways, it’s a priority.

  • Deeds recovered from 23% of long-term defaulted accounts
  • Saved resort $30,000 in estimated future foreclosure costs
  • Delivered $17,500 to Association in past HOA dues
  • Produced new contact information for 74% of defaulted accounts
  • Deeds recovered from 26% of long-term defaulted accounts
  • Saved resort $23,250 in estimated future foreclosure costs
  • Generated to Association $14,250 in past HOA dues
  • Produced new contact information for 93% of defaulted accounts
Game Changer #3

GetAways interacts directly with the largest companies consuming hospitality lodging inventory, thereby expanding the distribution of Association rental inventory and maximizing HOA revenue all while providing owners with direct access for extra-stay vacations.

  • Increased HOA rental revenue by 118% in first year
  • Increased HOA rental revenue each subsequent year by average of 12% annually
  • Instituted variable staffing levels reducing labor costs by 19%
  • Increased HOA rental revenue by 97% in first year
  • Increased HOA rental revenue each subsequent year by average of 9% annually
  • Worked with governing agency to resolve delinquent tax issues and move inventory to dues paying owners
Game Changer #4

Recognizing the importance of effective engagement strategies that promote owner use and satisfaction, GetAways user friendly, interactive web platform makes reservation requests and travel planning a pleasure, not a struggle.